CHARTER OAK FIRE INSURANCE COMPANY, THE

Evaluate Texas Auto Insurance by CHARTER OAK FIRE INSURANCE COMPANY, THE

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Total Policies

2,354

(2024)
Total Complaints

7

2018-Present
Confirmed Complaints

1

2018-Present
2024: 0
Complaint Index

0.00

Resolution Time Distribution

1

Under 30 Days

2

30-60 Days

1

60-90 Days

3

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 4 46.0 days
Business Auto 3 119.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
July 10, 2023 Claim Delays Automobile Claim Settled; Question of Fact Pending Not Confirmed
Jan. 4, 2023 Settlement Automobile Information Furnished; Contract Language/Legal Issue; Claim Settled Pending Not Confirmed
March 1, 2022 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Feb. 7, 2022 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
May 31, 2018 Claim Denial Automobile Question of Fact Pending Not Confirmed
Feb. 7, 2018 Claim Delays Automobile Additional Payment Expected Pending Confirmed
Jan. 17, 2018 Other Automobile Company Position Upheld Pending Not Confirmed