Compare Texas Auto Insurance Companies

Select Companies to Compare (up to 3):

Key Performance Metrics

Metrics	CHARTER OAK FIRE INSURANCE COMPANY, THE
Total Policies (2024)	2,354
Complaint Index	0.00
Total Complaints (2018-Present)	7
Confirmed Issues (2018-Present)	1 (14.3%)
Confirmed Complaints (2024)	N/A
Resolution Rate	28.6%
Average Resolution Time	78.0 days

Resolution Time Distribution

Complaint Types

Coverage Distribution

Complaint Sources

Monthly Trends

Analysis

Claims Handling

CHARTER OAK FIRE INSURANCE COMPANY, THE: Below average resolution rate

Resolution Speed

CHARTER OAK FIRE INSURANCE COMPANY, THE: Slow (78.0 days)

Coverage Focus

CHARTER OAK FIRE INSURANCE COMPANY, THE:
Primary coverage: Individual Private Pass

Quick Start

Use the search bar to find specific companies
Compare up to 3 companies side by side
Check resolution rates and confirmed complaints
Review complaint trends over time

Understanding Key Metrics

Resolution Rate

Percentage of complaints successfully resolved

Good: >80%
Average: 60-80%
Poor: <60%

Resolution Time

Average days to resolve complaints

Fast: <30 days
Moderate: 30-60 days
Slow: >60 days

Confirmed Complaints

Issues verified by Texas Department of Insurance
Lower percentage is better

Coverage Types Explained

Individual Private Pass (90.9%): Standard personal auto insurance
Business Auto (7%): Commercial vehicle coverage
Truckers Policy (1%): Specialized trucking coverage
Other (1.1%): Includes motorcycle, RV, and specialty vehicles

Common Complaint Types

Primary Issues

Claims Delays (32%)
Slow processing or response
Customer Service (28%)
Communication issues
Settlement Issues (16%)
Disputed amounts
Claim Denials (14%)
Coverage disputes

Resolution Factors

Documentation
Complete records improve success by 40%
Timing
Early reporting speeds resolution
Communication
Regular follow-up helps
Professional Help
When to involve an attorney

Using This Website

Search Features

Company name search
Coverage type filter
Resolution time filter
Sort by performance

Comparison Tool

Compare up to 3 companies
Side-by-side metrics
Visual charts
Trend analysis

Company Profiles

Detailed metrics
Resolution tracking
Coverage analysis
Recent complaints

Additional Resources

Official Resources

Help & Support

Last Updated: May 2, 2025

Information We May Collect

Usage Data

Companies compared and searched
Search queries and filters used
Pages viewed and features accessed
Comparisons

How We Use Your Information

Service Improvement

Enhance comparison features
Improve search functionality
Optimize user experience
Update complaint data

Analytics

Track popular companies
Analyze search patterns
Monitor site performance
Generate usage statistics

Cookies and Tracking

We do not store cookies or track users.

You can control cookie settings through your browser preferences.

Third-Party Services

We utilize the following third-party services:

Google Analytics for usage tracking
Google AdSense for advertising
CDN services for content delivery
Bootstrap for user interface

Data Protection

We protect your information through:

Secure HTTPS encryption
Regular security updates
Data minimization practices
No personal user information storage

Advertising

Our advertising practices:

We may display Google AdSense advertisements
Ads are based on your browsing behavior
You can opt-out of personalized ads
We don't share personal data with advertisers

Contact Information

For privacy-related questions:

Email: contact@autochecktexas.com

Data Source: All complaint data is sourced directly from the Texas Department of Insurance's public records and is updated periodically.

Accuracy

Accuracy of the calculated metrics is not guaranteed
These metrics do not make any claims about the reliability/customer experience of the insurance provider
Calculated metrics may not capture the nuances that is required to make a insurance decision. Please take the guidance of an experienced insurance consultant.

Data Interpretation

Complaint ratios are calculated based on available data and may not represent all customer experiences
Resolution times are averages and individual cases may vary significantly
Confirmed complaints are those verified by TDI investigation
Coverage distributions reflect only reported complaints, not total policies

Metrics and Calculations

Resolution rates include both "Additional Monies Received" ,"Premium Refunded", "Claim Settled","Corrective Action Taken" outcomes
Average resolution times exclude pending complaints
Performance scores are weighted based on multiple factors
Trend calculations use rolling 12-month periods

Important Notes

This website does not sell insurance products or receive compensation from insurance companies
Comparisons and rankings are based solely on complaint data analysis
Data may not be current or complete
We cannot verify the accuracy of individual complaint details

Not Legal or Insurance Advice

The information provided on this website is for informational purposes only and should not be construed as legal or insurance advice. Always consult with qualified professionals for advice specific to your situation.

Updates

Data is updated periodically from TDI records
Some information may be delayed or incomplete
Company names and structures may change over time
Historical data may not reflect current company practices

Advertising Disclosure

This website contains advertisements but maintains editorial independence. Advertisement placement does not influence our analysis or presentation of complaint data.

Consumer Notice: Insurance choices should not be based solely on complaint data. Consider coverage options, prices, and your specific needs when selecting an insurance provider.

Last updated: May 2, 2025