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Direct General Insurance Company
41.5% Resolution Rate
Total Complaints 53
Confirmed Issues 11
Avg Resolution 80 days
Quick Resolution 26.4%
96.2%
1.9%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (80 days)
Most Common Issue:
U S Lloyds Insurance Company
22.4% Resolution Rate
Total Complaints 49
Confirmed Issues 3
Avg Resolution 67 days
Quick Resolution 20.4%
100.0%
0.0%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (67 days)
Most Common Issue:
Encompass Independent Insurance Company
42.2% Resolution Rate
Total Complaints 45
Confirmed Issues 5
Avg Resolution 61 days
Quick Resolution 20.0%
97.8%
0.0%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (61 days)
Most Common Issue:
GEICO General Insurance Company
51.1% Resolution Rate
Total Complaints 45
Confirmed Issues 5
Avg Resolution 64 days
Quick Resolution 24.4%
97.8%
2.2%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (64 days)
Most Common Issue:
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURGH, PA.
44.4% Resolution Rate
Total Complaints 45
Confirmed Issues 5
Avg Resolution 68 days
Quick Resolution 20.0%
28.9%
66.7%
4.4%
Primary: Business Auto
Resolution Speed:
Slow (68 days)
Most Common Issue:
Germania Insurance Company
25.6% Resolution Rate
Total Complaints 43
Confirmed Issues 0
Avg Resolution 56 days
Quick Resolution 39.5%
97.7%
2.3%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Moderate (56 days)
Most Common Issue:
FREEWAY INSURANCE SERVICES OF TEXAS, INC.
17.1% Resolution Rate
Total Complaints 41
Confirmed Issues 6
Avg Resolution 95 days
Quick Resolution 19.5%
97.6%
2.4%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (95 days)
Most Common Issue:
Woodlands Insurance Company, The
29.3% Resolution Rate
Total Complaints 41
Confirmed Issues 7
Avg Resolution 98 days
Quick Resolution 7.3%
97.6%
2.4%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (98 days)
Most Common Issue:
United Financial Casualty Company
32.5% Resolution Rate
Total Complaints 40
Confirmed Issues 4
Avg Resolution 70 days
Quick Resolution 30.0%
35.0%
62.5%
2.5%
Primary: Business Auto
Resolution Speed:
Slow (70 days)
Most Common Issue:
Texas Farmers Insurance Company
20.5% Resolution Rate
Total Complaints 39
Confirmed Issues 3
Avg Resolution 61 days
Quick Resolution 28.2%
94.9%
5.1%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (61 days)
Most Common Issue: