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Avg Resolution Time

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XPT PARTNERS LLC

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 2

Confirmed Issues 1

Avg Resolution 80 days

Quick Resolution 0.0%

Coverage Distribution

0.0%

50.0%

50.0%

Primary: Truckers Policy

Resolution Speed:
Slow (80 days)

Most Common Issue:

Great American Insurance Company of New York

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 2

Confirmed Issues 0

Avg Resolution 118 days

Quick Resolution 0.0%

Coverage Distribution

0.0%

100.0%

0.0%

Primary: Business Auto

Resolution Speed:
Slow (118 days)

Most Common Issue:

MULLEN INSURANCE AGENCY, INC.

Details Compare

Overall Performance

50.0% Resolution Rate

Total Complaints 2

Confirmed Issues 1

Avg Resolution 76 days

Quick Resolution 0.0%

Coverage Distribution

0.0%

100.0%

0.0%

Primary: Business Auto

Resolution Speed:
Slow (76 days)

Most Common Issue:

VILLA TEXAS INSURANCE SERVICES, LLC

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 2

Confirmed Issues 0

Avg Resolution 48 days

Quick Resolution 0.0%

Coverage Distribution

0.0%

50.0%

50.0%

Primary: Truckers Policy

Resolution Speed:
Moderate (48 days)

Most Common Issue:

BLUEFIRE INSURANCE INTERMEDIARIES, LLC

Details Compare

Overall Performance

100.0% Resolution Rate

Total Complaints 2

Confirmed Issues 1

Avg Resolution 29 days

Quick Resolution 50.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Fast (29 days)

Most Common Issue:

ARC CLAIMS MANAGEMENT, LLC

Details Compare

Overall Performance

50.0% Resolution Rate

Total Complaints 2

Confirmed Issues 0

Avg Resolution 178 days

Quick Resolution 0.0%

Coverage Distribution

0.0%

100.0%

0.0%

Primary: Business Auto

Resolution Speed:
Slow (178 days)

Most Common Issue:

AWL INSURANCE AGENCY INC

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 2

Confirmed Issues 0

Avg Resolution 63 days

Quick Resolution 0.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Slow (63 days)

Most Common Issue:

United Casualty Insurance Company of America

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 2

Confirmed Issues 0

Avg Resolution 2 days

Quick Resolution 100.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Fast (2 days)

Most Common Issue:

SERNA INSURANCE AGENCY INC

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 2

Confirmed Issues 0

Avg Resolution 164 days

Quick Resolution 0.0%

Coverage Distribution

50.0%

50.0%

0.0%

Primary: Truckers Policy

Resolution Speed:
Slow (164 days)

Most Common Issue:

ANDREW CASE INSURANCE AGENCY, INC.

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 2

Confirmed Issues 1

Avg Resolution 75 days

Quick Resolution 0.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Slow (75 days)

Most Common Issue:

Quick Start

Use the search bar to find specific companies
Compare up to 3 companies side by side
Check resolution rates and confirmed complaints
Review complaint trends over time

Understanding Key Metrics

Resolution Rate

Percentage of complaints successfully resolved

Good: >80%
Average: 60-80%
Poor: <60%

Resolution Time

Average days to resolve complaints

Fast: <30 days
Moderate: 30-60 days
Slow: >60 days

Confirmed Complaints

Issues verified by Texas Department of Insurance
Lower percentage is better

Coverage Types Explained

Individual Private Pass (90.9%): Standard personal auto insurance
Business Auto (7%): Commercial vehicle coverage
Truckers Policy (1%): Specialized trucking coverage
Other (1.1%): Includes motorcycle, RV, and specialty vehicles

Common Complaint Types

Primary Issues

Claims Delays (32%)
Slow processing or response
Customer Service (28%)
Communication issues
Settlement Issues (16%)
Disputed amounts
Claim Denials (14%)
Coverage disputes

Resolution Factors

Documentation
Complete records improve success by 40%
Timing
Early reporting speeds resolution
Communication
Regular follow-up helps
Professional Help
When to involve an attorney

Using This Website

Search Features

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Last Updated: March 14, 2025

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Contact Information

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Data Source: All complaint data is sourced directly from the Texas Department of Insurance's public records and is updated periodically.

Accuracy

Accuracy of the calculated metrics is not guaranteed
These metrics do not make any claims about the reliability/customer experience of the insurance provider
Calculated metrics may not capture the nuances that is required to make a insurance decision. Please take the guidance of an experienced insurance consultant.

Data Interpretation

Complaint ratios are calculated based on available data and may not represent all customer experiences
Resolution times are averages and individual cases may vary significantly
Confirmed complaints are those verified by TDI investigation
Coverage distributions reflect only reported complaints, not total policies

Metrics and Calculations

Resolution rates include both "Additional Monies Received" ,"Premium Refunded", "Claim Settled","Corrective Action Taken" outcomes
Average resolution times exclude pending complaints
Performance scores are weighted based on multiple factors
Trend calculations use rolling 12-month periods

Important Notes

This website does not sell insurance products or receive compensation from insurance companies
Comparisons and rankings are based solely on complaint data analysis
Data may not be current or complete
We cannot verify the accuracy of individual complaint details

Not Legal or Insurance Advice

The information provided on this website is for informational purposes only and should not be construed as legal or insurance advice. Always consult with qualified professionals for advice specific to your situation.

Updates

Data is updated periodically from TDI records
Some information may be delayed or incomplete
Company names and structures may change over time
Historical data may not reflect current company practices

Advertising Disclosure

This website contains advertisements but maintains editorial independence. Advertisement placement does not influence our analysis or presentation of complaint data.

Consumer Notice: Insurance choices should not be based solely on complaint data. Consider coverage options, prices, and your specific needs when selecting an insurance provider.

Last updated: March 14, 2025