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American Access Casualty Company
40.0% Resolution Rate
Total Complaints 972
Confirmed Issues 120
Avg Resolution 66 days
Quick Resolution 28.7%
98.7%
1.3%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (66 days)
Most Common Issue:
Farmers Texas County Mutual Insurance Company
31.9% Resolution Rate
Total Complaints 819
Confirmed Issues 100
Avg Resolution 65 days
Quick Resolution 26.3%
95.7%
4.2%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (65 days)
Most Common Issue:
Auto Club County Mutual Insurance Company
45.9% Resolution Rate
Total Complaints 763
Confirmed Issues 156
Avg Resolution 67 days
Quick Resolution 26.2%
98.3%
1.0%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (67 days)
Most Common Issue:
USAA Casualty Insurance Company
44.3% Resolution Rate
Total Complaints 732
Confirmed Issues 153
Avg Resolution 64 days
Quick Resolution 27.0%
98.0%
1.9%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (64 days)
Most Common Issue:
Falcon Insurance Company
24.4% Resolution Rate
Total Complaints 709
Confirmed Issues 59
Avg Resolution 54 days
Quick Resolution 36.0%
98.4%
1.6%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Moderate (54 days)
Most Common Issue:
First Chicago Insurance Company
36.6% Resolution Rate
Total Complaints 667
Confirmed Issues 65
Avg Resolution 43 days
Quick Resolution 39.3%
98.4%
1.6%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Moderate (43 days)
Most Common Issue:
United Services Automobile Association
43.1% Resolution Rate
Total Complaints 601
Confirmed Issues 112
Avg Resolution 67 days
Quick Resolution 24.1%
98.5%
0.7%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (67 days)
Most Common Issue:
GEICO Texas County Mutual Insurance Company
37.7% Resolution Rate
Total Complaints 549
Confirmed Issues 66
Avg Resolution 64 days
Quick Resolution 16.8%
96.7%
2.4%
0.5%
Primary: Individual Private Pass
Resolution Speed:
Slow (64 days)
Most Common Issue:
USAA General Indemnity Company
38.5% Resolution Rate
Total Complaints 537
Confirmed Issues 124
Avg Resolution 71 days
Quick Resolution 23.5%
98.1%
1.3%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (71 days)
Most Common Issue:
ACCC Insurance Company
27.0% Resolution Rate
Total Complaints 482
Confirmed Issues 93
Avg Resolution 90 days
Quick Resolution 7.9%
97.9%
2.1%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (90 days)
Most Common Issue: