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American Access Casualty Company
39.8% Resolution Rate
Total Complaints 977
Confirmed Issues 120
Avg Resolution 67 days
Quick Resolution 28.6%
98.7%
1.3%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (67 days)
Most Common Issue:
Farmers Texas County Mutual Insurance Company
31.8% Resolution Rate
Total Complaints 823
Confirmed Issues 100
Avg Resolution 65 days
Quick Resolution 26.2%
95.7%
4.1%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (65 days)
Most Common Issue:
Auto Club County Mutual Insurance Company
45.9% Resolution Rate
Total Complaints 772
Confirmed Issues 157
Avg Resolution 67 days
Quick Resolution 26.0%
98.3%
1.0%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (67 days)
Most Common Issue:
USAA Casualty Insurance Company
44.5% Resolution Rate
Total Complaints 743
Confirmed Issues 155
Avg Resolution 65 days
Quick Resolution 26.8%
98.0%
1.9%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (65 days)
Most Common Issue:
Falcon Insurance Company
24.5% Resolution Rate
Total Complaints 711
Confirmed Issues 59
Avg Resolution 54 days
Quick Resolution 35.9%
98.5%
1.5%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Moderate (54 days)
Most Common Issue:
First Chicago Insurance Company
36.6% Resolution Rate
Total Complaints 670
Confirmed Issues 65
Avg Resolution 43 days
Quick Resolution 39.1%
98.4%
1.6%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Moderate (43 days)
Most Common Issue:
United Services Automobile Association
42.8% Resolution Rate
Total Complaints 608
Confirmed Issues 113
Avg Resolution 67 days
Quick Resolution 24.2%
98.5%
0.7%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (67 days)
Most Common Issue:
GEICO Texas County Mutual Insurance Company
37.7% Resolution Rate
Total Complaints 568
Confirmed Issues 69
Avg Resolution 65 days
Quick Resolution 16.7%
96.7%
2.5%
0.5%
Primary: Individual Private Pass
Resolution Speed:
Slow (65 days)
Most Common Issue:
USAA General Indemnity Company
38.3% Resolution Rate
Total Complaints 545
Confirmed Issues 127
Avg Resolution 71 days
Quick Resolution 23.7%
98.2%
1.3%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (71 days)
Most Common Issue:
Consumers County Mutual Insurance Company
37.4% Resolution Rate
Total Complaints 484
Confirmed Issues 72
Avg Resolution 71 days
Quick Resolution 25.0%
96.9%
2.3%
0.0%
Primary: Individual Private Pass
Resolution Speed:
Slow (71 days)
Most Common Issue: