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ISB INSURANCE SERVICES, INC.

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 1

Confirmed Issues 0

Avg Resolution 69 days

Quick Resolution 0.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Slow (69 days)

Most Common Issue:

MELLISA RAY AGENCY INC

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 1

Confirmed Issues 0

Avg Resolution 153 days

Quick Resolution 0.0%

Coverage Distribution

0.0%

100.0%

0.0%

Primary: Business Auto

Resolution Speed:
Slow (153 days)

Most Common Issue:

HDI SEGUROS, S.A. DE C.V.

Details Compare

Overall Performance

100.0% Resolution Rate

Total Complaints 1

Confirmed Issues 0

Avg Resolution 106 days

Quick Resolution 0.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Slow (106 days)

Most Common Issue:

State Farm Life Insurance Company

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 1

Confirmed Issues 0

Avg Resolution 1 days

Quick Resolution 100.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Fast (1 days)

Most Common Issue:

CANNON COCHRAN MANAGEMENT SERVICES INC

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 1

Confirmed Issues 0

Avg Resolution 30 days

Quick Resolution 100.0%

Coverage Distribution

0.0%

100.0%

0.0%

Primary: Business Auto

Resolution Speed:
Fast (30 days)

Most Common Issue:

NORTH COUNTRY INSURANCE

Details Compare

Overall Performance

100.0% Resolution Rate

Total Complaints 1

Confirmed Issues 1

Avg Resolution 112 days

Quick Resolution 0.0%

Coverage Distribution

0.0%

100.0%

0.0%

Primary: Business Auto

Resolution Speed:
Slow (112 days)

Most Common Issue:

THE VALLEYS INSURANCE BROKERS LLC

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 1

Confirmed Issues 0

Avg Resolution 74 days

Quick Resolution 0.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Slow (74 days)

Most Common Issue:

MENDEZ INSURANCE AGENCY

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 1

Confirmed Issues 1

Avg Resolution 147 days

Quick Resolution 0.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Slow (147 days)

Most Common Issue:

FRED LOYA INSURANCE AGENCY, INC.

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 1

Confirmed Issues 0

Avg Resolution 130 days

Quick Resolution 0.0%

Coverage Distribution

100.0%

0.0%

0.0%

Primary: Individual Private Pass

Resolution Speed:
Slow (130 days)

Most Common Issue:

AMAYA PREMIER AGENCY INC

Details Compare

Overall Performance

0.0% Resolution Rate

Total Complaints 1

Confirmed Issues 0

Avg Resolution 114 days

Quick Resolution 0.0%

Coverage Distribution

0.0%

0.0%

0.0%

Primary: Truckers Policy

Resolution Speed:
Slow (114 days)

Most Common Issue:

Quick Start

Use the search bar to find specific companies
Compare up to 3 companies side by side
Check resolution rates and confirmed complaints
Review complaint trends over time

Understanding Key Metrics

Resolution Rate

Percentage of complaints successfully resolved

Good: >80%
Average: 60-80%
Poor: <60%

Resolution Time

Average days to resolve complaints

Fast: <30 days
Moderate: 30-60 days
Slow: >60 days

Confirmed Complaints

Issues verified by Texas Department of Insurance
Lower percentage is better

Coverage Types Explained

Individual Private Pass (90.9%): Standard personal auto insurance
Business Auto (7%): Commercial vehicle coverage
Truckers Policy (1%): Specialized trucking coverage
Other (1.1%): Includes motorcycle, RV, and specialty vehicles

Common Complaint Types

Primary Issues

Claims Delays (32%)
Slow processing or response
Customer Service (28%)
Communication issues
Settlement Issues (16%)
Disputed amounts
Claim Denials (14%)
Coverage disputes

Resolution Factors

Documentation
Complete records improve success by 40%
Timing
Early reporting speeds resolution
Communication
Regular follow-up helps
Professional Help
When to involve an attorney

Using This Website

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Additional Resources

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Last Updated: March 14, 2025

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Data Source: All complaint data is sourced directly from the Texas Department of Insurance's public records and is updated periodically.

Accuracy

Accuracy of the calculated metrics is not guaranteed
These metrics do not make any claims about the reliability/customer experience of the insurance provider
Calculated metrics may not capture the nuances that is required to make a insurance decision. Please take the guidance of an experienced insurance consultant.

Data Interpretation

Complaint ratios are calculated based on available data and may not represent all customer experiences
Resolution times are averages and individual cases may vary significantly
Confirmed complaints are those verified by TDI investigation
Coverage distributions reflect only reported complaints, not total policies

Metrics and Calculations

Resolution rates include both "Additional Monies Received" ,"Premium Refunded", "Claim Settled","Corrective Action Taken" outcomes
Average resolution times exclude pending complaints
Performance scores are weighted based on multiple factors
Trend calculations use rolling 12-month periods

Important Notes

This website does not sell insurance products or receive compensation from insurance companies
Comparisons and rankings are based solely on complaint data analysis
Data may not be current or complete
We cannot verify the accuracy of individual complaint details

Not Legal or Insurance Advice

The information provided on this website is for informational purposes only and should not be construed as legal or insurance advice. Always consult with qualified professionals for advice specific to your situation.

Updates

Data is updated periodically from TDI records
Some information may be delayed or incomplete
Company names and structures may change over time
Historical data may not reflect current company practices

Advertising Disclosure

This website contains advertisements but maintains editorial independence. Advertisement placement does not influence our analysis or presentation of complaint data.

Consumer Notice: Insurance choices should not be based solely on complaint data. Consider coverage options, prices, and your specific needs when selecting an insurance provider.

Last updated: March 14, 2025