Compare Texas Auto Insurance Companies

Key Performance Metrics
Metrics Loya Insurance Company
Total Policies (2023) 178,850
Complaint Index 3.97
Total Complaints (2018-Present) 1707
Confirmed Issues (2018-Present) 264 (15.5%)
Confirmed Complaints (2023) 40
Resolution Rate 40.2%
Average Resolution Time 57.7 days
Resolution Time Distribution
Complaint Types
Coverage Distribution
Complaint Sources
Monthly Trends
Analysis
Claims Handling
  • Loya Insurance Company: Below average resolution rate
Resolution Speed
  • Loya Insurance Company: Moderate (57.7 days)
Coverage Focus
  • Loya Insurance Company:
    Primary coverage: Individual Private Pass