Zurich American Insurance Company

Evaluate Texas Auto Insurance by Zurich American Insurance Company

Compare with Others
Total Policies

1,391

(2023)
Total Complaints

70

2018-Present
Confirmed Complaints

14

2018-Present
2023: 1
Complaint Index

12.75

Resolution Time Distribution

16

Under 30 Days

21

30-60 Days

17

60-90 Days

16

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 24 52.0 days
Business Auto 42 74.0 days
Truckers Policy 4 71.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 27, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Confirmed
Dec. 27, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Dec. 2, 2024 Customer Service Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Oct. 3, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished; Additional Payment Expected Pending Confirmed
Sept. 3, 2024 Customer Service Automobile Information Furnished; Corrective Action Taken; Claim Settled Pending Confirmed
Aug. 26, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
June 13, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
May 28, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
May 15, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
May 8, 2024 Customer Service Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
April 24, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
April 16, 2024 Customer Service Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed
April 9, 2024 Claim Delays Automobile Claim Settled; Corrective Action Taken; Question of Fact Pending Confirmed
April 1, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
March 18, 2024 Customer Service Automobile Information Furnished; Additional Payment Expected; Corrective Action Taken Pending Confirmed