WESTERN GENERAL AUTOMOBILE INSURANCE COMPANY

Evaluate Texas Auto Insurance by WESTERN GENERAL AUTOMOBILE INSURANCE COMPANY

Compare with Others
Total Policies

None

(2023)
Total Complaints

28

2018-Present
Confirmed Complaints

5

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

3

Under 30 Days

1

30-60 Days

5

60-90 Days

19

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 28 130.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
May 20, 2021 Claim Delays Automobile Contract Language/Legal Issue; Additional Monies Received; Information Furnished Pending Not Confirmed
Dec. 16, 2020 Claim Delays Automobile Additional Monies Received; Question of Fact Pending Not Confirmed
Sept. 15, 2020 Claim Delays Automobile Question of Fact; Company Position Upheld Pending Not Confirmed
March 9, 2020 Claim Delays Automobile Corrective Action Taken Pending Confirmed
March 9, 2020 Claim Delays Automobile Contract Language/Legal Issue; Corrective Action Taken; Additional Payment Expected Pending Confirmed
Feb. 14, 2020 Claim Delays Automobile Claim Settled Pending Confirmed
Dec. 12, 2019 Claim Delays Automobile Contract Language/Legal Issue; Insufficient Information Pending Not Confirmed
Oct. 28, 2019 Claim Delays Automobile Additional Monies Received Pending Not Confirmed
Aug. 26, 2019 Claim Denial Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
April 2, 2019 Claim Delays Automobile Additional Monies Received Pending Not Confirmed
March 4, 2019 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Jan. 17, 2019 Claim Delays Automobile Claim Settled; Corrective Action Taken Pending Not Confirmed
Dec. 18, 2018 Claim Delays Automobile Complainant Retained Attorney; Additional Monies Received; Question of Fact Pending Not Confirmed
Oct. 17, 2018 Claim Delays Automobile Additional Monies Received Pending Not Confirmed
July 31, 2018 Claim Delays Automobile Question of Fact Pending Not Confirmed