VOYAGER INDEMNITY INSURANCE COMPANY

Evaluate Texas Auto Insurance by VOYAGER INDEMNITY INSURANCE COMPANY

Compare with Others
Total Policies

321

(2023)
Total Complaints

12

2018-Present
Confirmed Complaints

1

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

1

Under 30 Days

8

30-60 Days

2

60-90 Days

1

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 6 45.0 days
Business Auto 6 67.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
April 11, 2023 Claim Delays Automobile Additional Payment Expected Pending Not Confirmed
Jan. 23, 2023 Claim Delays Automobile Additional Payment Expected Pending Not Confirmed
July 15, 2022 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Not Confirmed
July 14, 2022 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
March 30, 2022 Customer Service Automobile Additional Payment Expected; Question of Fact; Company Position Upheld Pending Not Confirmed
Dec. 27, 2021 Claim Delays Automobile Complaint Withdrawn; Information Furnished Pending Not Confirmed
Aug. 13, 2021 Claim Denial Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
July 23, 2021 Claim Denial Automobile Additional Payment Expected Pending Not Confirmed
March 8, 2021 Customer Service Automobile Claim Settled Pending Not Confirmed
Dec. 22, 2020 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue Pending Confirmed
June 17, 2020 Claim Denial Automobile Question of Fact; Contract Language/Legal Issue; Insufficient Information Pending Not Confirmed
March 27, 2019 Claim Delays Automobile Claim Settled Pending Not Confirmed