Vision Insurance Company

Evaluate Texas Auto Insurance by Vision Insurance Company

Compare with Others
Total Policies

11,692

(2023)
Total Complaints

123

2018-Present
Confirmed Complaints

23

2018-Present
2023: 1
Complaint Index

1.52

Resolution Time Distribution

25

Under 30 Days

40

30-60 Days

33

60-90 Days

25

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 121 64.0 days
Business Auto 2 21.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Nov. 19, 2024 Claim Delays Automobile Corrective Action Taken; Question of Fact; Information Furnished Pending Confirmed
Nov. 5, 2024 Customer Service Automobile Company Position Upheld; Additional Payment Expected; Information Furnished Pending Not Confirmed
Oct. 11, 2024 Claim Delays Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Confirmed
Sept. 6, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Aug. 23, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Aug. 19, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Not Confirmed
Aug. 15, 2024 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Information Furnished Pending Not Confirmed
Aug. 12, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Aug. 8, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
July 26, 2024 Claim Denial Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
July 24, 2024 Customer Service Automobile Information Furnished; Corrective Action Taken; Claim Settled Pending Confirmed
July 17, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
July 12, 2024 Customer Service Automobile Information Furnished; Additional Monies Received Pending Confirmed
July 11, 2024 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken; Information Furnished Pending Confirmed
July 9, 2024 Claim Delays Automobile Corrective Action Taken; Additional Payment Expected; Information Furnished Pending Confirmed