USAA General Indemnity Company

Evaluate Texas Auto Insurance by USAA General Indemnity Company

Compare with Others
Total Policies

195,269

(2023)
Total Complaints

537

2018-Present
Confirmed Complaints

124

2018-Present
2023: 19
Complaint Index

1.73

Resolution Time Distribution

126

Under 30 Days

150

30-60 Days

104

60-90 Days

157

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 527 71.0 days
Business Auto 7 61.0 days
Truckers Policy 0 0.0 days
Other 3 32.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 16, 2024 Other Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Dec. 9, 2024 Customer Service Automobile Claim Settled; Question of Fact; Corrective Action Taken Pending Confirmed
Dec. 3, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Dec. 3, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 2, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Nov. 20, 2024 Premium Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Nov. 7, 2024 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Confirmed
Nov. 4, 2024 Premium Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
Oct. 28, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
Oct. 21, 2024 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Oct. 18, 2024 Customer Service Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Oct. 9, 2024 Claim Delays Automobile Question of Fact; Corrective Action Taken; Claim Settled Pending Confirmed
Oct. 2, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Claim Settled Pending Not Confirmed
Sept. 30, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Corrective Action Taken Pending Confirmed
Sept. 25, 2024 Claim Delays Automobile Corrective Action Taken; Additional Payment Expected; Contract Language/Legal Issue Pending Confirmed