USAA General Indemnity Company

Evaluate Texas Auto Insurance by USAA General Indemnity Company

Compare with Others
Total Policies

204,165

(2024)
Total Complaints

545

2018-Present
Confirmed Complaints

127

2018-Present
2024: 36
Complaint Index

1.66

Resolution Time Distribution

129

Under 30 Days

150

30-60 Days

105

60-90 Days

161

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 535 71.0 days
Business Auto 7 61.0 days
Truckers Policy 0 0.0 days
Other 3 32.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 3, 2025 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Feb. 25, 2025 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Feb. 21, 2025 Customer Service Automobile Contract Language/Legal Issue; Corrective Action Taken; Claim Settled Pending Confirmed
Dec. 16, 2024 Other Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Dec. 16, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Confirmed
Dec. 9, 2024 Customer Service Automobile Corrective Action Taken; Question of Fact; Claim Settled Pending Confirmed
Dec. 4, 2024 Customer Service Automobile Additional Payment Expected; Company Position Upheld; Question of Fact Pending Not Confirmed
Dec. 3, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Dec. 3, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
Dec. 2, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Nov. 20, 2024 Premium Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Nov. 8, 2024 Claim Delays Automobile Company Position Upheld; Additional Payment Expected; Question of Fact Pending Not Confirmed
Nov. 7, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Confirmed
Nov. 4, 2024 Premium Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Oct. 28, 2024 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed