USAA County Mutual Insurance Company

Evaluate Texas Auto Insurance by USAA County Mutual Insurance Company

Compare with Others
Total Policies

None

(2023)
Total Complaints

11

2018-Present
Confirmed Complaints

2

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

8

Under 30 Days

1

30-60 Days

2

60-90 Days

0

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 11 20.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
April 24, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
April 19, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished; Claim Settled Pending Confirmed
Nov. 7, 2023 Other Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
Sept. 13, 2023 Claim Delays Automobile Claim Settled; Question of Fact Pending Not Confirmed
Sept. 12, 2023 Other Automobile Question of Fact Pending Not Confirmed
Aug. 29, 2023 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
June 14, 2023 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
June 1, 2023 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
April 26, 2023 Other Automobile Question of Fact; Information Furnished Pending Not Confirmed
Aug. 4, 2022 Claim Denial Automobile Question of Fact; Information Furnished Pending Not Confirmed
June 21, 2018 Customer Service Automobile Record Only Pending Not Confirmed