USAA Casualty Insurance Company

Evaluate Texas Auto Insurance by USAA Casualty Insurance Company

Compare with Others
Total Policies

256,410

(2023)
Total Complaints

732

2018-Present
Confirmed Complaints

153

2018-Present
2023: 24
Complaint Index

1.66

Resolution Time Distribution

198

Under 30 Days

187

30-60 Days

189

60-90 Days

158

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 717 63.0 days
Business Auto 14 74.0 days
Truckers Policy 0 0.0 days
Other 1 54.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 4, 2025 Claim Delays Automobile Additional Monies Received; Information Furnished; Question of Fact Pending Not Confirmed
Jan. 28, 2025 Claim Delays Automobile Record Only; No Jurisdiction Pending Not Confirmed
Jan. 15, 2025 Claim Delays Automobile Corrective Action Taken; Information Furnished; Additional Payment Expected Pending Confirmed
Jan. 7, 2025 Claim Delays Automobile Appraisal Process Invoked; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Dec. 30, 2024 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken; Information Furnished Pending Confirmed
Dec. 27, 2024 Claim Delays Automobile Claim Settled; Question of Fact; Additional Payment Expected Pending Not Confirmed
Dec. 18, 2024 Customer Service Automobile Contract Language/Legal Issue; Referred To; Company Position Upheld Pending Not Confirmed
Dec. 9, 2024 Customer Service Automobile Corrective Action Taken; Question of Fact; Information Furnished Pending Confirmed
Dec. 9, 2024 Premium Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 5, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
Dec. 3, 2024 Other Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Dec. 3, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Confirmed
Dec. 2, 2024 Other Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Nov. 25, 2024 Claim Delays Automobile Additional Monies Received; Question of Fact Pending Not Confirmed
Nov. 25, 2024 Claim Delays Automobile Contract Language/Legal Issue; Claim Settled; Information Furnished Pending Not Confirmed