USAA Casualty Insurance Company

Evaluate Texas Auto Insurance by USAA Casualty Insurance Company

Compare with Others
Total Policies

257,542

(2024)
Total Complaints

743

2018-Present
Confirmed Complaints

155

2018-Present
2024: 58
Complaint Index

2.12

Resolution Time Distribution

199

Under 30 Days

188

30-60 Days

191

60-90 Days

165

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 728 64.0 days
Business Auto 14 74.0 days
Truckers Policy 0 0.0 days
Other 1 54.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 21, 2025 Premium Automobile Record Only Pending Not Confirmed
Feb. 4, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Additional Monies Received Pending Not Confirmed
Feb. 3, 2025 Claim Delays Automobile Claim Settled; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Jan. 28, 2025 Claim Delays Automobile Record Only; No Jurisdiction Pending Not Confirmed
Jan. 15, 2025 Claim Delays Automobile Corrective Action Taken; Information Furnished; Additional Payment Expected Pending Confirmed
Jan. 7, 2025 Claim Delays Automobile Appraisal Process Invoked; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Jan. 6, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished; Corrective Action Taken Pending Confirmed
Dec. 31, 2024 Customer Service Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Confirmed
Dec. 30, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Corrective Action Taken Pending Confirmed
Dec. 27, 2024 Claim Delays Automobile Claim Settled; Question of Fact; Additional Payment Expected Pending Not Confirmed
Dec. 18, 2024 Customer Service Automobile Company Position Upheld; Contract Language/Legal Issue; Referred To Pending Not Confirmed
Dec. 9, 2024 Customer Service Automobile Corrective Action Taken; Question of Fact; Information Furnished Pending Confirmed
Dec. 9, 2024 Premium Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Dec. 5, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Dec. 3, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Confirmed