Unitrin County Mutual Insurance Company

Evaluate Texas Auto Insurance by Unitrin County Mutual Insurance Company

Compare with Others
Total Policies

8,834

(2023)
Total Complaints

288

2018-Present
Confirmed Complaints

53

2018-Present
2023: 2
Complaint Index

4.02

Resolution Time Distribution

105

Under 30 Days

70

30-60 Days

41

60-90 Days

72

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 272 64.0 days
Business Auto 16 73.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Aug. 14, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished; Claim Settled Pending Confirmed
Aug. 12, 2024 Customer Service Automobile Information Furnished Pending Not Confirmed
June 6, 2024 Claim Denial Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
April 19, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
April 2, 2024 Premium Automobile Question of Fact; Premium Refunded Pending Not Confirmed
April 1, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Feb. 20, 2024 Claim Delays Automobile Question of Fact; Policy Not In Force; Company Position Upheld Pending Not Confirmed
Jan. 22, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Dec. 28, 2023 Claim Delays Automobile Question of Fact; Additional Monies Received; Contract Language/Legal Issue Pending Not Confirmed
Oct. 19, 2023 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Oct. 17, 2023 Claim Delays Automobile Claim Settled; Question of Fact; Corrective Action Taken Pending Confirmed
Sept. 13, 2023 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Sept. 5, 2023 Claim Delays Automobile Question of Fact; Information Furnished; Claim Settled Pending Not Confirmed
Aug. 9, 2023 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
June 23, 2023 Claim Delays Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed