United Services Automobile Association

Evaluate Texas Auto Insurance by United Services Automobile Association

Compare with Others
Total Policies

245,812

(2024)
Total Complaints

608

2018-Present
Confirmed Complaints

113

2018-Present
2024: 43
Complaint Index

1.64

Resolution Time Distribution

147

Under 30 Days

150

30-60 Days

154

60-90 Days

157

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 599 67.0 days
Business Auto 4 80.0 days
Truckers Policy 0 0.0 days
Other 5 55.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 24, 2025 Claim Delays Automobile Appraisal Process Invoked; Information Furnished; Additional Payment Expected Pending Not Confirmed
Feb. 14, 2025 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 10, 2025 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Not Confirmed
Feb. 4, 2025 Customer Service Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
Jan. 27, 2025 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Confirmed
Jan. 24, 2025 Settlement Automobile Information Furnished; Question of Fact Pending Not Confirmed
Jan. 13, 2025 Customer Service Automobile Information Furnished; Claim Settled; Corrective Action Taken Pending Confirmed
Jan. 9, 2025 Other Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Jan. 8, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Claim Settled Pending Confirmed
Jan. 3, 2025 Claim Delays Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 16, 2024 Claim Delays Automobile Contract Language/Legal Issue; Claim Settled Pending Confirmed
Dec. 13, 2024 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 13, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Confirmed
Dec. 3, 2024 Customer Service Automobile Additional Payment Expected; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Nov. 26, 2024 Customer Service Automobile Additional Payment Expected; Corrective Action Taken; Information Furnished Pending Confirmed