Trinity Universal Insurance Company

Evaluate Texas Auto Insurance by Trinity Universal Insurance Company

Compare with Others
Total Policies

358

(2023)
Total Complaints

11

2018-Present
Confirmed Complaints

2

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

3

Under 30 Days

1

30-60 Days

3

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 11 77.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
May 5, 2023 Settlement Automobile Information Furnished; Question of Fact Pending Not Confirmed
July 30, 2021 Premium Automobile Question of Fact; Information Furnished; Premium Refunded Pending Not Confirmed
March 11, 2021 Claim Delays Automobile Question of Fact; Claim Settled Pending Not Confirmed
Jan. 14, 2021 Claim Delays Automobile Claim Settled Pending Not Confirmed
Nov. 12, 2020 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Feb. 24, 2020 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
June 7, 2019 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
May 3, 2019 Settlement Automobile Additional Monies Received Pending Confirmed
Dec. 10, 2018 Claim Delays Automobile Premium Refunded Pending Confirmed
June 29, 2018 Claim Denial Automobile Question of Fact Pending Not Confirmed
Jan. 5, 2018 Claim Denial Automobile Question of Fact Pending Not Confirmed