TRAVELERS PROPERTY CASUALTY COMPANY OF AMERICA

Evaluate Texas Auto Insurance by TRAVELERS PROPERTY CASUALTY COMPANY OF AMERICA

Compare with Others
Total Policies

2,630

(2023)
Total Complaints

30

2018-Present
Confirmed Complaints

3

2018-Present
2023: 1
Complaint Index

6.74

Resolution Time Distribution

9

Under 30 Days

9

30-60 Days

3

60-90 Days

9

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 7 43.0 days
Business Auto 23 79.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 16, 2025 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Information Furnished Pending Not Confirmed
Feb. 12, 2024 Settlement Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
Jan. 9, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished; Claim Settled Pending Not Confirmed
Oct. 31, 2023 Claim Delays Automobile Information Furnished; Premium Refunded; Corrective Action Taken Pending Confirmed
Oct. 18, 2023 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Sept. 29, 2023 Customer Service Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Feb. 6, 2023 Settlement Automobile Claim Settled; Question of Fact; Information Furnished Pending Not Confirmed
Dec. 21, 2022 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Not Confirmed
July 11, 2022 Claim Denial Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
July 11, 2022 Claim Delays Automobile Claim Settled; Question of Fact Pending Not Confirmed
July 8, 2022 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Additional Monies Received Pending Not Confirmed
Jan. 24, 2022 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Not Confirmed
Oct. 7, 2021 Claim Delays Automobile Contract Language/Legal Issue; Company Position Upheld; Question of Fact Pending Not Confirmed
Aug. 19, 2021 Customer Service Automobile Information Furnished; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
March 5, 2021 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Additional Monies Received Pending Not Confirmed