TRAVELERS PERSONAL INSURANCE COMPANY

Evaluate Texas Auto Insurance by TRAVELERS PERSONAL INSURANCE COMPANY

Compare with Others
Total Policies

None

(2023)
Total Complaints

12

2018-Present
Confirmed Complaints

0

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

6

Under 30 Days

4

30-60 Days

1

60-90 Days

1

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 10 53.0 days
Business Auto 2 21.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
May 10, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Not Confirmed
Oct. 16, 2023 Settlement Automobile Claim Settled; Question of Fact Pending Not Confirmed
July 5, 2023 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
March 22, 2023 Claim Denial Automobile Question of Fact Pending Not Confirmed
Sept. 15, 2022 Premium Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Oct. 28, 2021 Customer Service Automobile Question of Fact Pending Not Confirmed
May 17, 2021 Claim Delays Automobile Information Furnished Pending Not Confirmed
Dec. 21, 2020 Premium Automobile Contract Language/Legal Issue Pending Not Confirmed
Aug. 24, 2020 Other Automobile Information Furnished Pending Not Confirmed
July 15, 2020 Customer Service Automobile Information Furnished Pending Not Confirmed
June 11, 2020 Premium Automobile Premium Refunded Pending Not Confirmed
April 16, 2019 Settlement Automobile Contract Language/Legal Issue Pending Not Confirmed