TRAVELERS INDEMNITY COMPANY, THE

Evaluate Texas Auto Insurance by TRAVELERS INDEMNITY COMPANY, THE

Compare with Others
Total Policies

1,240

(2023)
Total Complaints

14

2018-Present
Confirmed Complaints

2

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

1

Under 30 Days

5

30-60 Days

4

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 12 75.0 days
Business Auto 2 69.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 4, 2024 Customer Service Automobile Information Furnished; Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
Aug. 15, 2024 Claim Delays Automobile Information Furnished Pending Not Confirmed
Aug. 6, 2024 Settlement Automobile Additional Monies Received; Additional Payment Expected; Information Furnished Pending Not Confirmed
Jan. 18, 2024 Customer Service Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Nov. 20, 2023 Claim Denial Automobile Information Furnished; Claim Settled Pending Not Confirmed
Aug. 8, 2022 Claim Denial Automobile Question of Fact Pending Not Confirmed
March 25, 2020 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Corrective Action Taken Pending Confirmed
Sept. 23, 2019 Settlement Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
April 12, 2019 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 2, 2018 Claim Delays Automobile Question of Fact Pending Not Confirmed
Sept. 21, 2018 Claim Delays Automobile Question of Fact Pending Not Confirmed
Sept. 4, 2018 Claim Delays Automobile Complainant Retained Attorney Pending Confirmed
July 19, 2018 Customer Service Automobile Question of Fact Pending Not Confirmed
July 5, 2018 Claim Delays Automobile Information Furnished Pending Not Confirmed