TRAVELERS HOME AND MARINE INSURANCE COMPANY, THE

Evaluate Texas Auto Insurance by TRAVELERS HOME AND MARINE INSURANCE COMPANY, THE

Compare with Others
Total Policies

11,347

(2023)
Total Complaints

16

2018-Present
Confirmed Complaints

2

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

6

Under 30 Days

5

30-60 Days

1

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 16 60.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 27, 2024 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Sept. 19, 2024 Settlement Automobile Question of Fact; Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
April 23, 2024 Claim Delays Automobile Company Position Upheld Pending Not Confirmed
Oct. 23, 2023 Claim Denial Automobile Policy Not In Force; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 28, 2023 Claim Delays Automobile Question of Fact; Company Position Upheld Pending Not Confirmed
May 12, 2023 Settlement Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Dec. 7, 2022 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
July 28, 2022 Settlement Automobile Company Position Upheld; Question of Fact Pending Not Confirmed
June 10, 2022 Other Automobile Information Furnished Pending Not Confirmed
Dec. 21, 2021 Claim Delays Automobile Claim Settled; Question of Fact Pending Not Confirmed
Nov. 22, 2021 Claim Delays Automobile Insufficient Information Pending Not Confirmed
Sept. 27, 2021 Settlement Automobile Question of Fact Pending Not Confirmed
Feb. 25, 2021 Other Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Sept. 28, 2020 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Confirmed
Nov. 4, 2019 Other Automobile Information Furnished Pending Not Confirmed