TRAVELERS CASUALTY INSURANCE COMPANY OF AMERICA

Evaluate Texas Auto Insurance by TRAVELERS CASUALTY INSURANCE COMPANY OF AMERICA

Compare with Others
Total Policies

5,054

(2023)
Total Complaints

12

2018-Present
Confirmed Complaints

1

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

5

Under 30 Days

2

30-60 Days

4

60-90 Days

1

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 5 34.0 days
Business Auto 7 69.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 11, 2023 Customer Service Automobile Information Furnished; Question of Fact Pending Not Confirmed
Dec. 6, 2023 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Sept. 26, 2022 Settlement Automobile Contract Language/Legal Issue Pending Not Confirmed
May 27, 2022 Settlement Automobile Company Position Upheld; Question of Fact Pending Not Confirmed
May 20, 2022 Claim Delays Automobile Information Furnished; Claim Settled; Additional Monies Received Pending Not Confirmed
March 22, 2022 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Question of Fact Pending Not Confirmed
Nov. 22, 2021 Claim Delays Automobile Claim Settled; Complaint Withdrawn; Information Furnished Pending Not Confirmed
Nov. 22, 2021 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Confirmed
April 13, 2021 Customer Service Automobile Information Furnished Pending Not Confirmed
April 30, 2020 Settlement Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Sept. 26, 2019 Claim Delays Automobile Additional Payment Expected; Claim Settled Pending Not Confirmed
May 14, 2018 Claim Delays Automobile Claim Settled; Additional Monies Received Pending Not Confirmed