Tokio Marine America Insurance Company
Evaluate Texas Auto Insurance by Tokio Marine America Insurance Company
Total Policies
None
(2023)Total Complaints
6
2018-PresentConfirmed Complaints
2
2018-Present2023: None
Complaint Index
Resolution Time Distribution
5
Under 30 Days1
30-60 Days0
60-90 Days0
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 1 | 15.0 days |
Business Auto | 5 | 33.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Jan. 8, 2025 | Claim Delays | Automobile | Corrective Action Taken; Additional Payment Expected; Information Furnished | Pending | Confirmed |
Nov. 25, 2024 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished | Pending | Not Confirmed |
April 16, 2024 | Claim Delays | Automobile | Information Furnished; Corrective Action Taken; Contract Language/Legal Issue | Pending | Confirmed |
June 21, 2023 | Claim Delays | Automobile | Additional Payment Expected; Question of Fact | Pending | Not Confirmed |
Sept. 17, 2021 | Claim Delays | Automobile | Contract Language/Legal Issue; Question of Fact | Pending | Not Confirmed |
March 23, 2020 | Claim Delays | Automobile | Claim Settled; Additional Monies Received | Pending | Not Confirmed |