Tokio Marine America Insurance Company

Evaluate Texas Auto Insurance by Tokio Marine America Insurance Company

Total Policies

None

(2023)
Total Complaints

6

2018-Present
Confirmed Complaints

2

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

5

Under 30 Days

1

30-60 Days

0

60-90 Days

0

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 1 15.0 days
Business Auto 5 33.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 8, 2025 Claim Delays Automobile Corrective Action Taken; Additional Payment Expected; Information Furnished Pending Confirmed
Nov. 25, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
April 16, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Contract Language/Legal Issue Pending Confirmed
June 21, 2023 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
Sept. 17, 2021 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
March 23, 2020 Claim Delays Automobile Claim Settled; Additional Monies Received Pending Not Confirmed