TEXAS FARM BUREAU UNDERWRITERS

Evaluate Texas Auto Insurance by TEXAS FARM BUREAU UNDERWRITERS

Compare with Others
Total Policies

204,541

(2024)
Total Complaints

172

2018-Present
Confirmed Complaints

19

2018-Present
2024: 6
Complaint Index

0.28

Resolution Time Distribution

62

Under 30 Days

34

30-60 Days

43

60-90 Days

33

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 164 58.0 days
Business Auto 6 78.0 days
Truckers Policy 0 0.0 days
Other 2 15.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 24, 2025 Other Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Dec. 30, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished; Additional Payment Expected Pending Confirmed
Nov. 8, 2024 Customer Service Automobile Information Furnished; Question of Fact; Claim Settled Pending Not Confirmed
Oct. 29, 2024 Customer Service Automobile Question of Fact; Corrective Action Taken; Company Position Upheld Pending Not Confirmed
Oct. 23, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
Oct. 4, 2024 Premium Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Sept. 26, 2024 Customer Service Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Sept. 19, 2024 Customer Service Automobile Company Position Upheld; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Aug. 30, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Claim Settled Pending Confirmed
Aug. 30, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Aug. 1, 2024 Claim Delays Automobile Question of Fact Pending Not Confirmed
July 24, 2024 Premium Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
July 2, 2024 Customer Service Automobile Corrective Action Taken; Information Furnished Pending Confirmed
June 4, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Additional Monies Received Pending Not Confirmed
May 31, 2024 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed