Texas Farm Bureau Casualty Insurance Company

Evaluate Texas Auto Insurance by Texas Farm Bureau Casualty Insurance Company

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Total Policies

68,994

(2023)
Total Complaints

124

2018-Present
Confirmed Complaints

13

2018-Present
2023: 2
Complaint Index

0.51

Resolution Time Distribution

41

Under 30 Days

24

30-60 Days

23

60-90 Days

36

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 120 65.0 days
Business Auto 3 28.0 days
Truckers Policy 0 0.0 days
Other 1 113.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Nov. 6, 2024 Settlement Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
Oct. 30, 2024 Premium Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 27, 2024 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken; Question of Fact Pending Confirmed
Aug. 12, 2024 Settlement Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Aug. 9, 2024 Claim Denial Automobile Information Furnished; Claim Settled Pending Not Confirmed
June 27, 2024 Claim Delays Automobile Information Furnished; Claim Settled; Corrective Action Taken Pending Confirmed
June 12, 2024 Customer Service Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
May 22, 2024 Settlement Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
May 6, 2024 Claim Delays Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Confirmed
April 11, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Additional Monies Received Pending Not Confirmed
April 9, 2024 Settlement Automobile Information Furnished; Corrective Action Taken Pending Not Confirmed
April 5, 2024 Claim Denial Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
March 28, 2024 Claim Delays Automobile Information Furnished; Question of Fact; Additional Payment Expected Pending Not Confirmed
March 21, 2024 Claim Delays Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed
March 20, 2024 Claim Delays Automobile Additional Payment Expected; Claim Settled; Information Furnished Pending Not Confirmed