State Farm Mutual Automobile Insurance Company

Evaluate Texas Auto Insurance by State Farm Mutual Automobile Insurance Company

Compare with Others
Total Policies

3,907,595

(2024)
Total Complaints

4272

2018-Present
Confirmed Complaints

622

2018-Present
2024: 199
Complaint Index

0.48

Resolution Time Distribution

1174

Under 30 Days

1177

30-60 Days

1098

60-90 Days

823

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 4125 61.0 days
Business Auto 112 69.0 days
Truckers Policy 1 14.0 days
Other 34 75.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 24, 2025 Claim Delays Automobile Complaint Withdrawn Pending Not Confirmed
March 13, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
March 12, 2025 Customer Service Automobile Question of Fact; Information Furnished Pending Not Confirmed
March 10, 2025 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Corrective Action Taken Pending Confirmed
March 5, 2025 Claim Delays Automobile Question of Fact; Claim Settled; Corrective Action Taken Pending Confirmed
March 5, 2025 Premium Automobile Premium Refunded; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
March 4, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
March 3, 2025 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Information Furnished Pending Not Confirmed
Feb. 27, 2025 Claim Delays Automobile Question of Fact; Company Position Upheld; Additional Monies Received Pending Not Confirmed
Feb. 27, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
Feb. 21, 2025 Customer Service Automobile Corrective Action Taken; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 20, 2025 Claim Delays Automobile Claim Settled; Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
Feb. 18, 2025 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Feb. 18, 2025 Settlement Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
Feb. 13, 2025 Claim Delays Automobile Information Furnished; Additional Payment Expected; Corrective Action Taken Pending Confirmed