State Farm Mutual Automobile Insurance Company

Evaluate Texas Auto Insurance by State Farm Mutual Automobile Insurance Company

Compare with Others
Total Policies

3,919,116

(2023)
Total Complaints

4222

2018-Present
Confirmed Complaints

608

2018-Present
2023: 94
Complaint Index

0.43

Resolution Time Distribution

1160

Under 30 Days

1174

30-60 Days

1090

60-90 Days

798

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 4075 60.0 days
Business Auto 112 69.0 days
Truckers Policy 1 14.0 days
Other 34 75.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 20, 2025 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Feb. 11, 2025 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Feb. 10, 2025 Claim Delays Automobile Company Position Upheld; Question of Fact; Additional Payment Expected Pending Not Confirmed
Feb. 7, 2025 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Feb. 6, 2025 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Additional Payment Expected Pending Not Confirmed
Feb. 6, 2025 Claim Delays Automobile Contract Language/Legal Issue; Company Position Upheld; Claim Settled Pending Not Confirmed
Feb. 4, 2025 Customer Service Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Feb. 4, 2025 Customer Service Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Jan. 31, 2025 Claim Delays Automobile Information Furnished Pending Not Confirmed
Jan. 29, 2025 Customer Service Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Jan. 22, 2025 Customer Service Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Jan. 21, 2025 Claim Delays Automobile Information Furnished; Additional Monies Received; Additional Payment Expected Pending Not Confirmed
Jan. 21, 2025 Customer Service Automobile Information Furnished; Contract Language/Legal Issue; Claim Settled Pending Not Confirmed
Jan. 15, 2025 Settlement Automobile Question of Fact; Company Position Upheld; Additional Payment Expected Pending Not Confirmed
Jan. 14, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed