State Farm Fire and Casualty Company

Evaluate Texas Auto Insurance by State Farm Fire and Casualty Company

Compare with Others
Total Policies

9

(2023)
Total Complaints

24

2018-Present
Confirmed Complaints

1

2018-Present
2023: 1
Complaint Index

1971.03

Resolution Time Distribution

4

Under 30 Days

11

30-60 Days

8

60-90 Days

1

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 19 51.0 days
Business Auto 5 46.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
June 13, 2024 Claim Delays Automobile Corrective Action Taken; Additional Monies Received; Information Furnished Pending Not Confirmed
June 6, 2024 Other Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
April 9, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
March 25, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 9, 2024 Customer Service Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Dec. 11, 2023 Customer Service Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Sept. 5, 2023 Customer Service Automobile Information Furnished; Additional Payment Expected; Claim Settled Pending Not Confirmed
July 15, 2023 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
April 26, 2023 Settlement Automobile Claim Settled; Corrective Action Taken Pending Confirmed
March 15, 2023 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
Feb. 22, 2023 Claim Denial Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Jan. 24, 2023 Claim Delays Automobile Question of Fact; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Nov. 7, 2022 Claim Delays Automobile Information Furnished; Complaint Withdrawn Pending Not Confirmed
Feb. 16, 2022 Customer Service Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Jan. 5, 2022 Claim Delays Automobile Question of Fact; Claim Settled Pending Not Confirmed