State Farm Fire and Casualty Company
Evaluate Texas Auto Insurance by State Farm Fire and Casualty Company
Total Policies
9
(2023)Total Complaints
24
2018-PresentConfirmed Complaints
1
2018-Present2023: 1
Complaint Index
1971.03
Resolution Time Distribution
4
Under 30 Days11
30-60 Days8
60-90 Days1
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 19 | 51.0 days |
Business Auto | 5 | 46.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
June 13, 2024 | Claim Delays | Automobile | Corrective Action Taken; Additional Monies Received; Information Furnished | Pending | Not Confirmed |
June 6, 2024 | Other | Automobile | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
April 9, 2024 | Claim Delays | Automobile | Information Furnished; Claim Settled | Pending | Not Confirmed |
March 25, 2024 | Claim Delays | Automobile | Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Feb. 9, 2024 | Customer Service | Automobile | Question of Fact; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
Dec. 11, 2023 | Customer Service | Automobile | Contract Language/Legal Issue; Question of Fact; Company Position Upheld | Pending | Not Confirmed |
Sept. 5, 2023 | Customer Service | Automobile | Information Furnished; Additional Payment Expected; Claim Settled | Pending | Not Confirmed |
July 15, 2023 | Claim Delays | Automobile | Information Furnished; Claim Settled | Pending | Not Confirmed |
April 26, 2023 | Settlement | Automobile | Claim Settled; Corrective Action Taken | Pending | Confirmed |
March 15, 2023 | Claim Delays | Automobile | Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
Feb. 22, 2023 | Claim Denial | Automobile | Contract Language/Legal Issue; Question of Fact; Company Position Upheld | Pending | Not Confirmed |
Jan. 24, 2023 | Claim Delays | Automobile | Question of Fact; Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
Nov. 7, 2022 | Claim Delays | Automobile | Information Furnished; Complaint Withdrawn | Pending | Not Confirmed |
Feb. 16, 2022 | Customer Service | Automobile | Question of Fact; Contract Language/Legal Issue | Pending | Not Confirmed |
Jan. 5, 2022 | Claim Delays | Automobile | Question of Fact; Claim Settled | Pending | Not Confirmed |