State Farm County Mutual Insurance Company of Texas

Evaluate Texas Auto Insurance by State Farm County Mutual Insurance Company of Texas

Compare with Others
Total Policies

178,925

(2024)
Total Complaints

268

2018-Present
Confirmed Complaints

40

2018-Present
2024: 10
Complaint Index

0.53

Resolution Time Distribution

67

Under 30 Days

63

30-60 Days

77

60-90 Days

61

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 244 66.0 days
Business Auto 10 60.0 days
Truckers Policy 1 64.0 days
Other 13 57.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 11, 2025 Premium Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Dec. 20, 2024 Premium Automobile Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Dec. 18, 2024 Claim Delays Automobile Premium Refunded; Information Furnished Pending Not Confirmed
Dec. 17, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Dec. 16, 2024 Claim Delays Automobile Question of Fact; Company Position Upheld; Policy Not In Force Pending Not Confirmed
Dec. 16, 2024 Claim Delays Automobile Question of Fact; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Dec. 2, 2024 Settlement Automobile Contract Language/Legal Issue; Information Furnished; Additional Monies Received Pending Not Confirmed
Dec. 2, 2024 Premium Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Confirmed
Nov. 14, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Oct. 31, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 30, 2024 Customer Service Automobile Information Furnished; Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
Oct. 30, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld; Additional Monies Received Pending Not Confirmed
Oct. 23, 2024 Claim Delays Automobile Information Furnished; Claim Settled; Question of Fact Pending Not Confirmed
Oct. 11, 2024 Settlement Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
Oct. 7, 2024 Claim Delays Automobile Contract Language/Legal Issue; Policy Not In Force; Company Position Upheld Pending Not Confirmed