State Automobile Mutual Insurance Company

Evaluate Texas Auto Insurance by State Automobile Mutual Insurance Company

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Total Policies

10,187

(2023)
Total Complaints

33

2018-Present
Confirmed Complaints

6

2018-Present
2023: 1
Complaint Index

1.74

Resolution Time Distribution

7

Under 30 Days

14

30-60 Days

6

60-90 Days

6

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 5 86.0 days
Business Auto 28 56.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 19, 2024 Settlement Automobile Information Furnished; Contract Language/Legal Issue; Claim Settled Pending Not Confirmed
Sept. 17, 2024 Claim Delays Automobile Claim Settled; Corrective Action Taken; Information Furnished Pending Confirmed
Sept. 5, 2024 Other Automobile Question of Fact Pending Not Confirmed
Aug. 13, 2024 Settlement Automobile Question of Fact; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
July 24, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Corrective Action Taken Pending Confirmed
July 16, 2024 Customer Service Automobile Question of Fact; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
July 3, 2024 Claim Delays Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
June 27, 2024 Customer Service Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
June 5, 2024 Settlement Automobile Additional Monies Received; Claim Settled Pending Not Confirmed
Dec. 18, 2023 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Oct. 23, 2023 Claim Delays Automobile Additional Payment Expected; Question of Fact; Additional Monies Received Pending Not Confirmed
Aug. 8, 2023 Customer Service Automobile Question of Fact; Claim Settled Pending Not Confirmed
June 14, 2023 Claim Delays Automobile Question of Fact; Additional Monies Received Pending Not Confirmed
May 3, 2023 Premium Automobile Additional Monies Received; Corrective Action Taken Pending Confirmed
April 25, 2023 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed