State Auto Property & Casualty Insurance Company

Evaluate Texas Auto Insurance by State Auto Property & Casualty Insurance Company

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Total Policies

1,767

(2023)
Total Complaints

15

2018-Present
Confirmed Complaints

2

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

3

Under 30 Days

2

30-60 Days

4

60-90 Days

6

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 11 83.0 days
Business Auto 3 30.0 days
Truckers Policy 0 0.0 days
Other 1 91.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 17, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Company Position Upheld Pending Not Confirmed
July 7, 2023 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
April 27, 2023 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
March 15, 2023 Claim Denial Automobile Additional Monies Received; Question of Fact Pending Not Confirmed
Aug. 15, 2022 Claim Delays Automobile Additional Monies Received; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
June 15, 2022 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Oct. 29, 2021 Settlement Automobile Question of Fact; Additional Monies Received Pending Not Confirmed
Sept. 28, 2020 Customer Service Automobile Claim Settled Pending Not Confirmed
Dec. 16, 2019 Other Automobile Information Furnished Pending Not Confirmed
Oct. 7, 2019 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Question of Fact Pending Not Confirmed
May 21, 2019 Claim Delays Automobile Premium Refunded Pending Not Confirmed
Feb. 4, 2019 Claim Delays Automobile Additional Monies Received Pending Confirmed
Oct. 2, 2018 Claim Delays Automobile Claim Settled Pending Confirmed
March 26, 2018 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Feb. 2, 2018 Customer Service Automobile Additional Payment Expected Pending Not Confirmed