Southlake Specialty Insurance Company

Evaluate Texas Auto Insurance by Southlake Specialty Insurance Company

Compare with Others
Total Policies

None

(2023)
Total Complaints

9

2018-Present
Confirmed Complaints

1

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

1

Under 30 Days

4

30-60 Days

2

60-90 Days

2

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 0 0.0 days
Business Auto 7 47.0 days
Truckers Policy 2 77.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Aug. 1, 2024 Premium Automobile Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
May 22, 2024 Premium Automobile Information Furnished; Premium Refunded; Additional Payment Expected Pending Not Confirmed
April 30, 2024 Premium Automobile Information Furnished; Premium Refunded; Corrective Action Taken Pending Confirmed
April 2, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
March 11, 2024 Claim Denial Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Jan. 2, 2024 Claim Delays Automobile Question of Fact; Additional Monies Received; Contract Language/Legal Issue Pending Not Confirmed
May 11, 2023 Claim Delays Automobile Information Furnished Pending Not Confirmed
April 12, 2023 Premium Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 3, 2022 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed