SENTINEL INSURANCE COMPANY, LTD.
Evaluate Texas Auto Insurance by SENTINEL INSURANCE COMPANY, LTD.
Total Policies
6,208
(2023)Total Complaints
5
2018-PresentConfirmed Complaints
1
2018-Present2023: 0
Complaint Index
0.00
Resolution Time Distribution
0
Under 30 Days2
30-60 Days2
60-90 Days1
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 3 | 70.0 days |
Business Auto | 2 | 78.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
May 15, 2024 | Claim Delays | Automobile | Question of Fact; Information Furnished; Claim Settled | Pending | Not Confirmed |
Feb. 22, 2024 | Premium | Automobile | Information Furnished; Question of Fact; Company Position Upheld | Pending | Not Confirmed |
July 19, 2022 | Customer Service | Automobile | Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Feb. 10, 2020 | Claim Delays | Automobile | Question of Fact; Contract Language/Legal Issue | Pending | Not Confirmed |
Feb. 7, 2019 | Claim Denial | Automobile | Contract Language/Legal Issue; Additional Payment Expected | Pending | Confirmed |