Seneca Insurance Company, Inc.

Evaluate Texas Auto Insurance by Seneca Insurance Company, Inc.

Total Policies

79

(2023)
Total Complaints

5

2018-Present
Confirmed Complaints

0

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

1

Under 30 Days

2

30-60 Days

0

60-90 Days

2

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 1 27.0 days
Business Auto 4 107.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 26, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Dec. 9, 2022 Claim Delays Automobile Additional Monies Received; Information Furnished; Claim Settled Pending Not Confirmed
Feb. 9, 2022 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Jan. 27, 2020 Customer Service Automobile Contract Language/Legal Issue Pending Not Confirmed
April 12, 2019 Customer Service Automobile Claim Settled; Question of Fact; Additional Monies Received Pending Not Confirmed