Seneca Insurance Company, Inc.
Evaluate Texas Auto Insurance by Seneca Insurance Company, Inc.
Total Policies
79
(2023)Total Complaints
5
2018-PresentConfirmed Complaints
0
2018-Present2023: 0
Complaint Index
0.00
Resolution Time Distribution
1
Under 30 Days2
30-60 Days0
60-90 Days2
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 1 | 27.0 days |
Business Auto | 4 | 107.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Jan. 26, 2024 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished | Pending | Not Confirmed |
Dec. 9, 2022 | Claim Delays | Automobile | Additional Monies Received; Information Furnished; Claim Settled | Pending | Not Confirmed |
Feb. 9, 2022 | Claim Denial | Automobile | Contract Language/Legal Issue; Company Position Upheld | Pending | Not Confirmed |
Jan. 27, 2020 | Customer Service | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
April 12, 2019 | Customer Service | Automobile | Claim Settled; Question of Fact; Additional Monies Received | Pending | Not Confirmed |