Safeway Insurance Company

Evaluate Texas Auto Insurance by Safeway Insurance Company

Compare with Others
Total Policies

20,651

(2023)
Total Complaints

71

2018-Present
Confirmed Complaints

2

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

20

Under 30 Days

21

30-60 Days

13

60-90 Days

17

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 70 61.0 days
Business Auto 1 58.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 30, 2024 Customer Service Automobile Company Position Upheld; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Sept. 20, 2024 Customer Service Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 4, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld; Additional Monies Received Pending Not Confirmed
Aug. 6, 2024 Settlement Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
July 26, 2024 Customer Service Automobile Contract Language/Legal Issue; Additional Payment Expected; Question of Fact Pending Not Confirmed
June 13, 2024 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
May 29, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
March 19, 2024 Customer Service Automobile Information Furnished Pending Not Confirmed
Jan. 30, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Jan. 23, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Jan. 10, 2024 Claim Delays Automobile Claim Settled; Company Position Upheld; Information Furnished Pending Not Confirmed
Dec. 21, 2023 Claim Delays Automobile Question of Fact; Claim Settled; Additional Payment Expected Pending Not Confirmed
Nov. 27, 2023 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
Nov. 15, 2023 Customer Service Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Aug. 24, 2023 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed