Root Insurance Company

Evaluate Texas Auto Insurance by Root Insurance Company

Compare with Others
Total Policies

6,732

(2023)
Total Complaints

180

2018-Present
Confirmed Complaints

23

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

66

Under 30 Days

44

30-60 Days

27

60-90 Days

43

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 177 61.0 days
Business Auto 2 163.0 days
Truckers Policy 1 65.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 10, 2025 Claim Delays Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
Sept. 12, 2024 Claim Delays Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed
Aug. 8, 2024 Claim Delays Automobile Claim Settled; Corrective Action Taken Pending Confirmed
Aug. 7, 2024 Claim Denial Automobile Policy Not In Force; Company Position Upheld; Information Furnished Pending Not Confirmed
June 25, 2024 Customer Service Automobile Additional Monies Received; Complaint Withdrawn Pending Not Confirmed
May 1, 2024 Customer Service Automobile Question of Fact; Information Furnished Pending Not Confirmed
May 1, 2024 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Claim Settled Pending Not Confirmed
Nov. 28, 2023 Claim Delays Automobile Question of Fact; Additional Monies Received Pending Not Confirmed
Nov. 9, 2023 Customer Service Automobile Complaint Withdrawn Pending Not Confirmed
Sept. 19, 2023 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Sept. 15, 2023 Premium Automobile Question of Fact; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Aug. 31, 2023 Premium Automobile Information Furnished Pending Not Confirmed
June 23, 2023 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
June 7, 2023 Claim Denial Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
May 30, 2023 Settlement Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed