Redpoint County Mutual Insurance Company

Evaluate Texas Auto Insurance by Redpoint County Mutual Insurance Company

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Total Policies

790,813

(2024)
Total Complaints

2370

2018-Present
Confirmed Complaints

400

2018-Present
2024: 114
Complaint Index

1.35

Resolution Time Distribution

687

Under 30 Days

743

30-60 Days

603

60-90 Days

337

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2315 54.0 days
Business Auto 54 60.0 days
Truckers Policy 0 0.0 days
Other 1 96.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 14, 2025 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 24, 2025 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Feb. 24, 2025 Claim Delays Automobile Claim Settled; Corrective Action Taken; Information Furnished Pending Confirmed
Feb. 20, 2025 Claim Delays Automobile Company Position Upheld; Question of Fact Pending Not Confirmed
Feb. 20, 2025 Claim Delays Automobile Additional Payment Expected; Question of Fact; Company Position Upheld Pending Not Confirmed
Feb. 14, 2025 Customer Service Automobile Corrective Action Taken; Contract Language/Legal Issue; Claim Settled Pending Confirmed
Feb. 11, 2025 Claim Delays Automobile Claim Settled; Question of Fact Pending Confirmed
Feb. 10, 2025 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Feb. 6, 2025 Claim Delays Automobile Company Position Upheld; Policy Not In Force; Information Furnished Pending Not Confirmed
Feb. 3, 2025 Claim Delays Automobile Information Furnished; Claim Settled Pending Confirmed
Feb. 3, 2025 Premium Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Jan. 29, 2025 Customer Service Automobile Information Furnished; Corrective Action Taken; Claim Settled Pending Confirmed
Jan. 29, 2025 Premium Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Jan. 23, 2025 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Jan. 23, 2025 Customer Service Automobile Question of Fact; Information Furnished Pending Not Confirmed