Redpoint County Mutual Insurance Company

Evaluate Texas Auto Insurance by Redpoint County Mutual Insurance Company

Compare with Others
Total Policies

765,454

(2023)
Total Complaints

2335

2018-Present
Confirmed Complaints

393

2018-Present
2023: 66
Complaint Index

1.53

Resolution Time Distribution

681

Under 30 Days

741

30-60 Days

598

60-90 Days

315

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2283 53.0 days
Business Auto 51 60.0 days
Truckers Policy 0 0.0 days
Other 1 96.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 14, 2025 Customer Service Automobile Claim Settled; Contract Language/Legal Issue; Corrective Action Taken Pending Confirmed
Feb. 11, 2025 Claim Delays Automobile Claim Settled; Question of Fact Pending Confirmed
Feb. 3, 2025 Claim Delays Automobile Claim Settled; Information Furnished Pending Confirmed
Feb. 3, 2025 Premium Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
Jan. 29, 2025 Customer Service Automobile Information Furnished; Corrective Action Taken; Claim Settled Pending Confirmed
Jan. 23, 2025 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Jan. 22, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Claim Settled Pending Not Confirmed
Jan. 21, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
Jan. 16, 2025 Other Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Jan. 14, 2025 Claim Delays Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Jan. 13, 2025 Claim Delays Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Jan. 13, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Jan. 10, 2025 Other Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Jan. 9, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Jan. 7, 2025 Customer Service Automobile Question of Fact; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed