RANDI LONG INSURANCE SERVICES, LLC

Evaluate Texas Auto Insurance by RANDI LONG INSURANCE SERVICES, LLC

Total Policies

None

(2023)
Total Complaints

7

2018-Present
Confirmed Complaints

6

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

0

Under 30 Days

1

30-60 Days

1

60-90 Days

5

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2 133.0 days
Business Auto 5 89.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
April 17, 2020 Premium Automobile Referred for Disciplinary Actn; Failure to Timely Respond Pending Confirmed
April 6, 2020 Claim Delays Automobile Corrective Action Taken; Question of Fact Pending Confirmed
March 25, 2020 Other Automobile Referred for Disciplinary Actn Pending Confirmed
March 20, 2020 Claim Delays Automobile Referred for Disciplinary Actn Pending Confirmed
Feb. 6, 2020 Other Automobile nan Pending Confirmed
Dec. 4, 2019 Other Automobile Question of Fact Pending Confirmed
April 10, 2019 Other Automobile nan Pending Not Confirmed