Protective Insurance Company

Evaluate Texas Auto Insurance by Protective Insurance Company

Compare with Others
Total Policies

66

(2023)
Total Complaints

15

2018-Present
Confirmed Complaints

3

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

4

Under 30 Days

4

30-60 Days

4

60-90 Days

3

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 4 40.0 days
Business Auto 7 57.0 days
Truckers Policy 4 68.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
April 17, 2024 Claim Delays Automobile Claim Settled; Corrective Action Taken; Information Furnished Pending Confirmed
Feb. 8, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Jan. 23, 2023 Settlement Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
Nov. 28, 2022 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Claim Settled Pending Not Confirmed
Sept. 2, 2022 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
July 13, 2022 Settlement Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
Jan. 25, 2022 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Nov. 15, 2021 Premium Automobile Information Furnished; Question of Fact Pending Not Confirmed
Oct. 12, 2021 Claim Delays Automobile Contract Language/Legal Issue; Additional Monies Received; Information Furnished Pending Not Confirmed
Sept. 28, 2021 Claim Denial Automobile Claim Settled; Question of Fact Pending Not Confirmed
Oct. 8, 2020 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Feb. 4, 2019 Claim Delays Automobile Claim Settled Pending Not Confirmed
Nov. 6, 2018 Claim Delays Automobile Question of Fact Pending Confirmed
April 18, 2018 Claim Denial Automobile Additional Monies Received; Consumer Withdraw; Claim Settled Pending Confirmed
March 19, 2018 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed