PRONTO GENERAL AGENCY, INC.

Evaluate Texas Auto Insurance by PRONTO GENERAL AGENCY, INC.

Compare with Others
Total Policies

None

(2023)
Total Complaints

85

2018-Present
Confirmed Complaints

17

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

21

Under 30 Days

8

30-60 Days

18

60-90 Days

38

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 80 86.0 days
Business Auto 5 96.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 21, 2024 Premium Automobile Premium Refunded; Corrective Action Taken Pending Confirmed
Oct. 7, 2024 Customer Service Automobile Additional Monies Received; Company Position Upheld; Information Furnished Pending Not Confirmed
Aug. 6, 2024 Other Automobile Information Furnished Pending Not Confirmed
May 28, 2024 Claim Delays Automobile Information Furnished Pending Not Confirmed
May 28, 2024 Other Automobile Question of Fact; Corrective Action Taken; Information Furnished Pending Confirmed
May 1, 2024 Premium Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
April 25, 2024 Other Automobile Information Furnished Pending Not Confirmed
Oct. 11, 2023 Other Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Oct. 9, 2023 Customer Service Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
July 27, 2023 Settlement Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
July 20, 2023 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
May 2, 2023 Claim Delays Automobile Information Furnished; Corrective Action Taken Pending Confirmed
May 1, 2023 Claim Delays Automobile Policy Issued/Restored; Contract Language/Legal Issue Pending Confirmed
April 28, 2023 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
April 3, 2023 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Confirmed