PRONTO GENERAL AGENCY, INC.

Evaluate Texas Auto Insurance by PRONTO GENERAL AGENCY, INC.

Compare with Others
Total Policies

None

(2024)
Total Complaints

86

2018-Present
Confirmed Complaints

17

2018-Present
2024: None
Complaint Index

Resolution Time Distribution

21

Under 30 Days

8

30-60 Days

18

60-90 Days

39

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 81 86.0 days
Business Auto 5 96.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 20, 2024 Premium Automobile Information Furnished; Premium Refunded; Question of Fact Pending Not Confirmed
Oct. 21, 2024 Premium Automobile Premium Refunded; Corrective Action Taken Pending Confirmed
Oct. 7, 2024 Customer Service Automobile Company Position Upheld; Additional Monies Received; Information Furnished Pending Not Confirmed
Aug. 6, 2024 Other Automobile Information Furnished Pending Not Confirmed
May 28, 2024 Other Automobile Question of Fact; Corrective Action Taken; Information Furnished Pending Confirmed
May 28, 2024 Claim Delays Automobile Information Furnished Pending Not Confirmed
May 1, 2024 Premium Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
April 25, 2024 Other Automobile Information Furnished Pending Not Confirmed
Oct. 11, 2023 Other Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Oct. 9, 2023 Customer Service Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
July 27, 2023 Settlement Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
July 20, 2023 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
May 2, 2023 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
May 1, 2023 Claim Delays Automobile Policy Issued/Restored; Contract Language/Legal Issue Pending Confirmed
April 28, 2023 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed