PROGRESSIVE COUNTY MUTUAL INSURANCE COMPANY

Evaluate Texas Auto Insurance by PROGRESSIVE COUNTY MUTUAL INSURANCE COMPANY

Compare with Others
Total Policies

2,968,511

(2024)
Total Complaints

5297

2018-Present
Confirmed Complaints

802

2018-Present
2024: 211
Complaint Index

0.67

Resolution Time Distribution

1355

Under 30 Days

1576

30-60 Days

1383

60-90 Days

983

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 4626 61.0 days
Business Auto 456 66.0 days
Truckers Policy 67 65.0 days
Other 148 67.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 12, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Additional Payment Expected Pending Not Confirmed
March 3, 2025 Premium Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
March 3, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Feb. 27, 2025 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Confirmed
Feb. 26, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished; Corrective Action Taken Pending Confirmed
Feb. 26, 2025 Other Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Feb. 25, 2025 Premium Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 24, 2025 Customer Service Automobile Corrective Action Taken; Information Furnished; Claim Settled Pending Confirmed
Feb. 20, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
Feb. 20, 2025 Claim Delays Automobile Question of Fact; Policy Not In Force; Contract Language/Legal Issue Pending Not Confirmed
Feb. 19, 2025 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Feb. 18, 2025 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Feb. 18, 2025 Customer Service Automobile Question of Fact; Company Position Upheld Pending Not Confirmed
Feb. 18, 2025 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Feb. 18, 2025 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed