PROGRESSIVE COUNTY MUTUAL INSURANCE COMPANY

Evaluate Texas Auto Insurance by PROGRESSIVE COUNTY MUTUAL INSURANCE COMPANY

Compare with Others
Total Policies

2,386,947

(2023)
Total Complaints

5207

2018-Present
Confirmed Complaints

772

2018-Present
2023: 124
Complaint Index

0.92

Resolution Time Distribution

1335

Under 30 Days

1562

30-60 Days

1370

60-90 Days

940

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 4547 60.0 days
Business Auto 449 66.0 days
Truckers Policy 65 64.0 days
Other 146 66.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 12, 2025 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Feb. 5, 2025 Premium Automobile Question of Fact; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 4, 2025 Claim Delays Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
Feb. 3, 2025 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Feb. 3, 2025 Premium Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
Jan. 30, 2025 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Jan. 28, 2025 Premium Automobile Information Furnished; Question of Fact Pending Not Confirmed
Jan. 28, 2025 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Jan. 27, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Claim Settled Pending Not Confirmed
Jan. 22, 2025 Claim Delays Automobile Additional Payment Expected; Claim Settled; Corrective Action Taken Pending Confirmed
Jan. 22, 2025 Customer Service Automobile Corrective Action Taken; Claim Settled Pending Confirmed
Jan. 21, 2025 Claim Delays Automobile Claim Settled; Question of Fact; Information Furnished Pending Not Confirmed
Jan. 17, 2025 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Jan. 16, 2025 Customer Service Automobile Company Position Upheld; Information Furnished; Corrective Action Taken Pending Confirmed
Jan. 15, 2025 Other Automobile Corrective Action Taken; Information Furnished Pending Not Confirmed