Progressive Casualty Insurance Company

Evaluate Texas Auto Insurance by Progressive Casualty Insurance Company

Compare with Others
Total Policies

None

(2023)
Total Complaints

17

2018-Present
Confirmed Complaints

5

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

6

Under 30 Days

4

30-60 Days

4

60-90 Days

3

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 14 43.0 days
Business Auto 1 36.0 days
Truckers Policy 0 0.0 days
Other 2 136.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 4, 2024 Customer Service Automobile Claim Settled; Information Furnished Pending Not Confirmed
Aug. 8, 2024 Customer Service Automobile Question of Fact; Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
Aug. 7, 2024 Claim Delays Automobile Corrective Action Taken; Claim Settled; Question of Fact Pending Confirmed
July 15, 2024 Claim Delays Automobile Claim Settled; Corrective Action Taken; Contract Language/Legal Issue Pending Confirmed
July 15, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
June 9, 2023 Claim Delays Automobile Corrective Action Taken; Claim Settled; Contract Language/Legal Issue Pending Confirmed
June 2, 2023 Claim Delays Automobile Record Only Pending Not Confirmed
May 16, 2023 Claim Delays Automobile Question of Fact; Claim Settled Pending Not Confirmed
May 15, 2023 Settlement Automobile Question of Fact; Claim Settled Pending Not Confirmed
May 12, 2023 Other Automobile Corrective Action Taken; Question of Fact; Information Furnished Pending Confirmed
May 10, 2023 Settlement Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
April 13, 2023 Settlement Automobile Question of Fact Pending Not Confirmed
June 2, 2022 Settlement Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
Feb. 2, 2021 Customer Service Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Nov. 14, 2019 Claim Denial Automobile Question of Fact Pending Not Confirmed