PRIME INSURANCE COMPANY

Evaluate Texas Auto Insurance by PRIME INSURANCE COMPANY

Compare with Others
Total Policies

221

(2023)
Total Complaints

18

2018-Present
Confirmed Complaints

2

2018-Present
2023: 1
Complaint Index

80.27

Resolution Time Distribution

7

Under 30 Days

2

30-60 Days

3

60-90 Days

6

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 1 59.0 days
Business Auto 14 72.0 days
Truckers Policy 3 47.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
May 1, 2024 Premium Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Jan. 25, 2024 Premium Automobile Corrective Action Taken Pending Confirmed
Dec. 20, 2023 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Nov. 8, 2022 Claim Delays Automobile Company Position Upheld; Insufficient Information; Contract Language/Legal Issue Pending Not Confirmed
Oct. 26, 2022 Claim Delays Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
Aug. 18, 2022 Claim Denial Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
July 12, 2022 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
May 23, 2022 Customer Service Automobile Company Position Upheld; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Aug. 9, 2021 Settlement Automobile Contract Language/Legal Issue Pending Not Confirmed
June 22, 2021 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
June 16, 2021 Claim Delays Automobile No Jurisdiction; Referred To Pending Not Confirmed
March 1, 2021 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
Dec. 16, 2019 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Nov. 26, 2019 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
April 25, 2019 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed