PHOENIX INSURANCE COMPANY, THE

Evaluate Texas Auto Insurance by PHOENIX INSURANCE COMPANY, THE

Compare with Others
Total Policies

2,925

(2023)
Total Complaints

7

2018-Present
Confirmed Complaints

0

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

4

Under 30 Days

1

30-60 Days

1

60-90 Days

1

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2 36.0 days
Business Auto 4 65.0 days
Truckers Policy 1 19.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Nov. 13, 2024 Claim Denial Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
Jan. 25, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 28, 2022 Settlement Automobile Information Furnished Pending Not Confirmed
Feb. 25, 2022 Settlement Automobile Question of Fact Pending Not Confirmed
Sept. 29, 2021 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
March 8, 2021 Claim Delays Automobile Policy Not In Force Pending Not Confirmed
July 10, 2019 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed