Philadelphia Indemnity Insurance Company

Evaluate Texas Auto Insurance by Philadelphia Indemnity Insurance Company

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Total Policies

17,435

(2023)
Total Complaints

18

2018-Present
Confirmed Complaints

4

2018-Present
2023: 1
Complaint Index

1.02

Resolution Time Distribution

5

Under 30 Days

1

30-60 Days

8

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 9 53.0 days
Business Auto 9 89.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 27, 2023 Claim Delays Automobile Information Furnished Pending Not Confirmed
Sept. 18, 2023 Claim Delays Automobile Corrective Action Taken; Question of Fact; Claim Settled Pending Confirmed
Aug. 22, 2023 Claim Delays Automobile Claim Settled; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
July 31, 2023 Claim Denial Automobile Question of Fact; Company Position Upheld Pending Not Confirmed
May 10, 2021 Settlement Automobile Additional Monies Received Pending Not Confirmed
Dec. 28, 2020 Claim Delays Automobile Information Furnished Pending Not Confirmed
June 24, 2020 Claim Delays Automobile Claim Settled; Additional Monies Received Pending Not Confirmed
March 18, 2020 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Confirmed
Feb. 11, 2020 Claim Delays Automobile Claim Settled; Additional Monies Received Pending Not Confirmed
July 18, 2019 Claim Delays Automobile Question of Fact Pending Not Confirmed
July 2, 2019 Customer Service Automobile Contract Language/Legal Issue Pending Not Confirmed
Nov. 5, 2018 Customer Service Automobile Claim Settled Pending Not Confirmed
Sept. 21, 2018 Customer Service Automobile Additional Monies Received; Question of Fact Pending Not Confirmed
Sept. 5, 2018 Claim Denial Automobile Question of Fact Pending Not Confirmed
June 29, 2018 Claim Delays Automobile Claim Settled Pending Not Confirmed