Old American County Mutual Fire Insurance Company

Evaluate Texas Auto Insurance by Old American County Mutual Fire Insurance Company

Compare with Others
Total Policies

275,860

(2024)
Total Complaints

2452

2018-Present
Confirmed Complaints

264

2018-Present
2024: 60
Complaint Index

2.04

Resolution Time Distribution

775

Under 30 Days

620

30-60 Days

508

60-90 Days

549

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2410 61.0 days
Business Auto 41 52.0 days
Truckers Policy 0 0.0 days
Other 1 25.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 10, 2025 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
March 10, 2025 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
March 6, 2025 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 26, 2025 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Confirmed
Feb. 24, 2025 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Feb. 24, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished; Claim Settled Pending Not Confirmed
Feb. 21, 2025 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
Feb. 21, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
Feb. 18, 2025 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Feb. 18, 2025 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Feb. 12, 2025 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Company Position Upheld Pending Not Confirmed
Feb. 10, 2025 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Feb. 6, 2025 Claim Delays Automobile Information Furnished; Corrective Action Taken; Additional Payment Expected Pending Confirmed
Feb. 5, 2025 Customer Service Automobile Question of Fact; Information Furnished Pending Not Confirmed
Feb. 5, 2025 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue; Information Furnished Pending Confirmed