Old American County Mutual Fire Insurance Company

Evaluate Texas Auto Insurance by Old American County Mutual Fire Insurance Company

Compare with Others
Total Policies

242,666

(2023)
Total Complaints

2413

2018-Present
Confirmed Complaints

253

2018-Present
2023: 21
Complaint Index

1.54

Resolution Time Distribution

765

Under 30 Days

619

30-60 Days

506

60-90 Days

523

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2371 60.0 days
Business Auto 41 52.0 days
Truckers Policy 0 0.0 days
Other 1 25.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 18, 2025 Claim Delays Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Feb. 10, 2025 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Feb. 6, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished; Corrective Action Taken Pending Confirmed
Feb. 5, 2025 Customer Service Automobile Information Furnished; Question of Fact Pending Not Confirmed
Feb. 5, 2025 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Information Furnished Pending Confirmed
Jan. 31, 2025 Claim Delays Automobile Information Furnished; Additional Monies Received; Question of Fact Pending Not Confirmed
Jan. 31, 2025 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Jan. 30, 2025 Claim Delays Automobile Claim Settled; Additional Monies Received; Information Furnished Pending Confirmed
Jan. 29, 2025 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
Jan. 24, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Jan. 24, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Additional Payment Expected Pending Not Confirmed
Jan. 22, 2025 Claim Denial Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Jan. 21, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Jan. 17, 2025 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Jan. 16, 2025 Customer Service Automobile Company Position Upheld; Question of Fact Pending Not Confirmed