Nationwide Mutual Insurance Company

Evaluate Texas Auto Insurance by Nationwide Mutual Insurance Company

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Total Policies

18,204

(2024)
Total Complaints

24

2018-Present
Confirmed Complaints

4

2018-Present
2024: 2
Complaint Index

1.03

Resolution Time Distribution

5

Under 30 Days

6

30-60 Days

9

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 23 66.0 days
Business Auto 1 3.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 8, 2025 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Sept. 25, 2024 Premium Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Aug. 5, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
July 5, 2024 Premium Automobile Information Furnished Pending Not Confirmed
May 14, 2024 Claim Delays Automobile Question of Fact; Claim Settled; Contract Language/Legal Issue Pending Confirmed
April 23, 2024 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken; Information Furnished Pending Confirmed
March 27, 2024 Premium Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Jan. 23, 2024 Claim Delays Automobile Information Furnished Pending Not Confirmed
Oct. 30, 2023 Other Automobile Information Furnished Pending Not Confirmed
Sept. 28, 2023 Claim Delays Automobile Corrective Action Taken; Premium Refunded; Information Furnished Pending Confirmed
Aug. 4, 2023 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
July 13, 2022 Settlement Automobile Additional Monies Received; Claim Settled; Information Furnished Pending Not Confirmed
July 5, 2022 Customer Service Automobile Company Position Upheld Pending Not Confirmed
Feb. 15, 2022 Claim Delays Automobile Claim Settled; Question of Fact Pending Not Confirmed
Jan. 27, 2022 Other Automobile Information Furnished Pending Not Confirmed