NATIONAL LIABILITY & FIRE INSURANCE COMPANY

Evaluate Texas Auto Insurance by NATIONAL LIABILITY & FIRE INSURANCE COMPANY

Compare with Others
Total Policies

3,176

(2023)
Total Complaints

61

2018-Present
Confirmed Complaints

4

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

3

Under 30 Days

11

30-60 Days

21

60-90 Days

26

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 5 151.0 days
Business Auto 45 94.0 days
Truckers Policy 11 94.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 3, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Aug. 28, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
July 23, 2024 Claim Delays Automobile Premium Refunded; Information Furnished Pending Not Confirmed
May 15, 2024 Premium Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
April 3, 2024 Other Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Feb. 27, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Additional Monies Received Pending Not Confirmed
Feb. 5, 2024 Premium Automobile Information Furnished; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Jan. 23, 2024 Premium Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Dec. 8, 2023 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Nov. 21, 2023 Premium Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 12, 2023 Premium Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 8, 2023 Premium Automobile Information Furnished Pending Not Confirmed
July 27, 2023 Other Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
July 6, 2023 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
May 18, 2023 Premium Automobile Information Furnished; Question of Fact Pending Not Confirmed