National Interstate Insurance Company
Evaluate Texas Auto Insurance by National Interstate Insurance Company
Total Policies
83
(2023)Total Complaints
16
2018-PresentConfirmed Complaints
2
2018-Present2023: 0
Complaint Index
0.00
Resolution Time Distribution
8
Under 30 Days3
30-60 Days4
60-90 Days1
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 1 | 4.0 days |
Business Auto | 12 | 43.0 days |
Truckers Policy | 3 | 55.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Jan. 23, 2025 | Customer Service | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
June 27, 2024 | Customer Service | Automobile | Claim Settled; Information Furnished | Pending | Not Confirmed |
May 8, 2024 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished | Pending | Not Confirmed |
March 11, 2024 | Claim Delays | Automobile | Information Furnished; Additional Monies Received | Pending | Confirmed |
Feb. 21, 2024 | Settlement | Automobile | Company Position Upheld; Information Furnished | Pending | Not Confirmed |
Feb. 2, 2024 | Claim Delays | Automobile | Question of Fact; Additional Payment Expected | Pending | Not Confirmed |
Nov. 16, 2023 | Claim Delays | Automobile | Claim Settled; Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Sept. 29, 2023 | Customer Service | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
Aug. 22, 2023 | Claim Delays | Automobile | Contract Language/Legal Issue; Claim Settled | Pending | Not Confirmed |
Aug. 18, 2023 | Claim Delays | Automobile | Information Furnished; Question of Fact; Claim Settled | Pending | Not Confirmed |
May 26, 2023 | Claim Delays | Automobile | Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
June 14, 2022 | Claim Delays | Automobile | Company Position Upheld; Question of Fact; Information Furnished | Pending | Not Confirmed |
June 25, 2021 | Claim Delays | Automobile | Additional Monies Received; Contract Language/Legal Issue; Question of Fact | Pending | Not Confirmed |
May 5, 2021 | Settlement | Automobile | Claim Settled | Pending | Not Confirmed |
March 24, 2021 | Claim Delays | Automobile | Question of Fact | Pending | Not Confirmed |