National Interstate Insurance Company

Evaluate Texas Auto Insurance by National Interstate Insurance Company

Compare with Others
Total Policies

83

(2023)
Total Complaints

16

2018-Present
Confirmed Complaints

2

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

8

Under 30 Days

3

30-60 Days

4

60-90 Days

1

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 1 4.0 days
Business Auto 12 43.0 days
Truckers Policy 3 55.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 23, 2025 Customer Service Automobile Question of Fact; Information Furnished Pending Not Confirmed
June 27, 2024 Customer Service Automobile Claim Settled; Information Furnished Pending Not Confirmed
May 8, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
March 11, 2024 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Confirmed
Feb. 21, 2024 Settlement Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Feb. 2, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Nov. 16, 2023 Claim Delays Automobile Claim Settled; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 29, 2023 Customer Service Automobile Information Furnished; Question of Fact Pending Not Confirmed
Aug. 22, 2023 Claim Delays Automobile Contract Language/Legal Issue; Claim Settled Pending Not Confirmed
Aug. 18, 2023 Claim Delays Automobile Information Furnished; Question of Fact; Claim Settled Pending Not Confirmed
May 26, 2023 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
June 14, 2022 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
June 25, 2021 Claim Delays Automobile Additional Monies Received; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
May 5, 2021 Settlement Automobile Claim Settled Pending Not Confirmed
March 24, 2021 Claim Delays Automobile Question of Fact Pending Not Confirmed