National General Insurance Company

Evaluate Texas Auto Insurance by National General Insurance Company

Compare with Others
Total Policies

612

(2023)
Total Complaints

22

2018-Present
Confirmed Complaints

0

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

12

Under 30 Days

5

30-60 Days

2

60-90 Days

3

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 19 52.0 days
Business Auto 2 5.0 days
Truckers Policy 0 0.0 days
Other 1 72.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
May 20, 2024 Customer Service Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
May 15, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Sept. 11, 2023 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
Sept. 5, 2023 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Aug. 18, 2023 Other Automobile Question of Fact Pending Not Confirmed
June 7, 2023 Other Automobile Claim Settled; Question of Fact Pending Not Confirmed
May 24, 2023 Settlement Automobile Question of Fact; Information Furnished Pending Not Confirmed
May 19, 2023 Claim Delays Automobile Question of Fact; Claim Settled Pending Not Confirmed
April 24, 2023 Other Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
March 13, 2023 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Nov. 8, 2021 Claim Delays Automobile Information Furnished Pending Not Confirmed
Sept. 13, 2021 Claim Delays Automobile Additional Payment Expected Pending Not Confirmed
June 15, 2021 Claim Delays Automobile Claim Settled Pending Not Confirmed
June 1, 2021 Claim Delays Automobile No Jurisdiction Pending Not Confirmed
Aug. 23, 2019 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue Pending Not Confirmed