National General Assurance Company

Evaluate Texas Auto Insurance by National General Assurance Company

Compare with Others
Total Policies

963

(2023)
Total Complaints

11

2018-Present
Confirmed Complaints

5

2018-Present
2023: 1
Complaint Index

18.42

Resolution Time Distribution

3

Under 30 Days

3

30-60 Days

2

60-90 Days

3

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 6 77.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 5 49.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 4, 2023 Claim Delays Automobile Corrective Action Taken; Information Furnished; Additional Payment Expected Pending Confirmed
Oct. 20, 2021 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
July 20, 2021 Premium Automobile Information Furnished; Corrective Action Taken; Premium Refunded Pending Confirmed
April 29, 2020 Claim Denial Automobile Question of Fact Pending Not Confirmed
July 17, 2019 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Dec. 20, 2018 Claim Denial Automobile Question of Fact Pending Not Confirmed
Nov. 13, 2018 Premium Automobile Contract Language/Legal Issue Pending Confirmed
April 30, 2018 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Additional Monies Received Pending Not Confirmed
March 20, 2018 Claim Delays Automobile Claim Settled Pending Confirmed
Jan. 29, 2018 Claim Delays Automobile Question of Fact Pending Not Confirmed
Jan. 11, 2018 Claim Delays Automobile Additional Monies Received Pending Confirmed